Pinnacle Quality Insight is a customer and employee insight company for post-acute care and assisted living providers. We conduct pleasant, in-depth customer satisfaction surveys, and then spotlight areas that could be most affected by improvement. We also reduce employee turnover using Retain: simple software that surveys employees and guides managers in recognizing accomplishments and addressing issues.
People are our purpose.
We help care providers understand their customers’ and employees’ unique individual experiences.
Our Survey Solutions
To provide the best service to your patients and residents, you need to know what you’re doing right and where you can improve. Choose employee and customer survey options that fit your location’s needs and make it a great place to work and a comfortable place to stay.
In-depth customer satisfaction surveys to guide senior service providers.
We survey patients, residents, and families to equip management with simple, specific, and custom direction on how to improve.
Retain: Simple software that cuts employee turnover by up to 65%.
The most effortless, cost-effective way to address the staffing shortages in long-term care and senior living.
coreQ surveys
CoreQ is a short three- to four-question survey that measures the major drivers of patient and family satisfaction. It is designed to be added to any survey tool the care provider is already using. Pinnacle is the leader in collecting CoreQ surveys for skilled nursing and assisted living facilities.
cahps® surveys
Pinnacle is an authorized Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey administrator. Our professional interviewers conduct interviews over the phone instead of through a paper mailer. As a result, you receive more information, and your patients and family members have a great experience.
3,600
Customer Locations
We work with skilled nursing, rehab, assisted and independent living, home health, and more.
1.5M+
surveys completed
We have conducted over 1.5 million surveys about healthcare.
26
years working in healthcare
Pinnacle was founded in 1996 by an LTC operator to address needs specific to senior care industry.
What our Clients are saying
“The feedback we receive from Pinnacle has played no small part in our ability to continually improve the services that we provide, and has played a significant role in the Oregon Veterans Home in The Dalles being awarded the Gold Quality Award by the American Health Care Association.”
Van Moore, Westcare Management / AHCA Gold Quality Award Winner
Our Team
Smart, interesting, and talented people make Pinnacle successful. Each person on our team is a valuable part of the difference we are trying to make in healthcare.
We are all in the business of people, and we have some of the very best at Pinnacle.
Why Pinnacle?
The difference in our products and in our service levels stem from our core values. Pinnacle's core values are:
People are our purpose.
Do the right thing.
Our products are simple, useful, and beautiful.
Feedback is in our DNA.
Because of these values, we measure satisfaction differently from other firms.
Learn More
Whether you work in healthcare, are looking for a senior care provider, or looking for a an employment opportunity with Pinnacle, we can help!
schedule a demo
Let our team show you our products in more detail and create a custom solution for your unique needs.
experience awards
Each year we award the top performing health care providers with customer and employee experience awards.
careers
Pinnacle is a great place to work. We have been named one of Utah’s top workplaces each of the last five years.
